Caroline Hynes

Director of Product Management


Caroline is Intercom’s Director of Product Management, responsible for managing the team of product managers who oversee development of the Intercom product. Caroline has nearly a dozen years of product management experience; she comes to Intercom from the Smartbox group, where she served as Director of Product Management. Prior to Smartbox, Caroline spent five years at Paddy Power as Head of Product Delivery, where she oversaw the delivery of online and mobile product. Caroline also served in various roles at Postbank Ireland, Schematic (WPP) and Disney. Caroline has an Master’s in Management from the UCD Michael Smurfit Graduate Business School, a Master’s in Digital Media Design from the Dublin Institute of Technology, and a BA in Communication Studies from Dublin City University.